Do I have to be a student to live here?
While we are in the prime spot for students, geared toward
students, and offer by-the-bed leases, typical of student housing,
we will not be verifying enrollment in school.
Q. What does
the term “By the Bed” Leasing mean and what is the benefit of this
A. By the bed means there is one lease per bedroom of an
apartment. Rather than renting an entire apartment, our
residents can live in a shared space with roommates.
Individual leases allow the rent to be split making each resident
responsible for only their portion of rent.
Q. How are the roommates determined?
A. Part of the application process includes a
questionnaire. We use a system called Roommate Matching to
take those with the highest percentage of lifestyle questions in
common to pair them. All of the roommate matching we complete
will be gender specific. We do not offer any coed apartments
unless those roommates elect to come in together.
Q. Can residents choose their own
A. Absolutely. During the application, if the applicant
has others they would like to be roommates with, they can invite
them to apply and they will be associated with you. If you
would like to search for your own roommate, there are several
websites that provide this service: Roomster, Roomie Match, and
Roommates.com are just a few of the sites. Please keep in
mind if you find your own roommates, you can put together a coed
apartment. However, if we are assisting with roommate
matching, we can only match roommates in the same
Q. Are these apartments affiliated with Eastern
A. We are not on-campus housing, will be privately managed by
Rockwood Property Management, and not affiliated with EWU.
Part of EWU’s housing requirement is that full-time, single,
first-year students under 21 years old is that they live on campus
in university residence hall throughout the first year. For
specific information, visit:
Q. Will there be onsite management?
A. Yes, we will have onsite leasing and maintenance team
members. While we are under construction, we are available 7
days per week 9 am - 3 pm.
Q. What does the application process consist
A. Every occupant (and guarantor) is required to apply.
Proof of income and rental verification are required as well.
Q. What forms of payment do you accept?
A. Payments are accepted in the office in the form of money
order or cashier’s check only. All payments must include the
name of the resident and space number and a phone number.
Rent can also be paid online through the Resident Portal.
E-Check is a free option using a routing number and bank account
number. E-Check payments can be set up to be processed on a
recurring basis, so the amount you authorize to pay is
automatically drafted on the day of the month you
Online payments can also be made using a Visa, Mastercard, American
Express and Discover. Fees apply for credit card
Keep in mind rent installments are always due on the 1st of the
month and late thereafter.
Q. What happens if a payment is
A. All returned payments are assessed a $35
Q. What are installment payments?
A. To simplify the billing process and allow your student to
setup recurring payments of equal amounts, we divide the total cost
of the rental amount into 12 equal installments. Other
installment plans will be available depending on individual lease
terms. Installments are due on the 1st of the
Q. What does the monthly rent include?
A. The rent includes the amount for the bedroom being leased
as well as the occupancy of the common areas, access to the
community amenities, water, sewer, trash, electricity, and
super-fast fiber Wi-Fi. As well, all units are furnished and
include all kitchen appliances (refrigerator, oven, microwave, and
dishwasher). Bedrooms have a full-size bed with a mattress,
nightstand, desk, a desk chair, and a dresser. TV's are
included in all living rooms and in select bedroom types.
Q. Will there be laundry facilities
A. Yes, laundry rooms are available on each floor for a
Q. Will parking be available?
A. Yes, we will have a permit parking lot. Each
resident will be allowed to purchase one parking permit for a
one-time fee of $5 per month per lease term.
Q. How do I receive packages and mail?
A. Mailboxes are located in the lobby for each
building. Packages will be delivered to a secured package
room, located in building A. When a package is delivered, you
will receive a notification that a package is ready for pickup and
a secure pin code will be provided for access to the package
room. In order to use the package room, residents will need
to register to the Package Concierge system.
Q. Are you pet-friendly?
A. Yes. We will allow one dog OR one cat per
bedroom. Restrictions apply. Please contact the leasing
office for details.
Q. Are there access controls to the
A. Yes. Our building has access controls on all
exterior common area doors. Each resident will be assigned a
fob, that will be used to access the building. Individual
units and bedrooms will be accessed with a physical
Q. What items should I bring at move-in?
We have a handy list of recommended items to consider bringing with
you at move-in. The office can provide this to you.
We’ll provide the furnishings, you provide the
Q. Is renter’s insurance required?
A. Renter’s insurance is a requirement of this
property. Many auto insurance carriers also provide renter’s
insurance policies. You can also view more information on our
Resident Insure option by visiting www.ResidentInsure.com.
The property’s insurance policy will not cover the resident’s
personal belongings or intentional negligence. Policies
average about $15 per month.
Q. How can service requests be
A. We encourage residents to use their Resident Portal
account to submit work orders. A detailed description of the
problem, including steps taken to resolve it, as well as pictures,
will help in diagnosing and resolving the work order as quickly as
For after-hours maintenance emergencies, we have a dedicated
emergency phone line. (877) 801-5175 is the phone number to
call, except in the case where 911 should be the first
Q. How can I connect with the community?
A. All of our contact information is available on the contact
us page. As well, you can find us on Facebook, Instagram, and