We know finding an off-campus apartment home for your student can be a stressful process so we’ve included the following frequently asked questions. You can also contact us directly, by clicking the contact us option, with any questions.
Q.  Do I have to be a student to live here?
A.  While we are in the prime spot for students, geared toward students, and offer by-the-bed leases, typical of student housing, we will not be verifying enrollment in school.

Q.  What does the term “By the Bed” Leasing mean and what is the benefit of this structure?
A.  By the bed means there is one lease per bedroom of an apartment.  Rather than renting an entire apartment, our residents can live in a shared space with roommates.  Individual leases allow the rent to be split making each resident responsible for only their portion of rent.

Q.  How are the roommates determined?
A.  Part of the application process includes a questionnaire.  We use a system called Roommate Matching to take those with the highest percentage of lifestyle questions in common to pair them.  All of the roommate matching we complete will be gender specific.  We do not offer any coed apartments unless those roommates elect to come in together.

Q.  Can residents choose their own roommates?
A.  Absolutely.  During the application, if the applicant has others they would like to be roommates with, they can invite them to apply and they will be associated with you.  If you would like to search for your own roommate, there are several websites that provide this service: Roomster, Roomie Match, and Roommates.com are just a few of the sites.  Please keep in mind if you find your own roommates, you can put together a coed apartment.  However, if we are assisting with roommate matching, we can only match roommates in the same gender.  

Q.  Are these apartments affiliated with Eastern Washington University?
A.  We are not on-campus housing, will be privately managed by Rockwood Property Management, and not affiliated with EWU.  Part of EWU’s housing requirement is that full-time, single, first-year students under 21 years old is that they live on campus in university residence hall throughout the first year.  For specific information, visit: https://access.ewu.edu/housing/prospectiveresidents/housing-requirement.

Q.  Will there be onsite management?
A.  Yes, we will have onsite leasing and maintenance team members.  While we are under construction, we are available 7 days per week 9 am - 3 pm.

Q.  What does the application process consist of?
A.  Every occupant (and guarantor) is required to apply.  Proof of income and rental verification are required as well.

Q.  What forms of payment do you accept?
A.  Payments are accepted in the office in the form of money order or cashier’s check only.  All payments must include the name of the resident and space number and a phone number.
Rent can also be paid online through the Resident Portal.  E-Check is a free option using a routing number and bank account number.  E-Check payments can be set up to be processed on a recurring basis, so the amount you authorize to pay is automatically drafted on the day of the month you choose.  
Online payments can also be made using a Visa, Mastercard, American Express and Discover.  Fees apply for credit card payments.
Keep in mind rent installments are always due on the 1st of the month and late thereafter.

Q.  What happens if a payment is returned?
A.  All returned payments are assessed a $35 fee.  

Q.  What are installment payments?
A.  To simplify the billing process and allow your student to setup recurring payments of equal amounts, we divide the total cost of the rental amount into 12 equal installments.  Other installment plans will be available depending on individual lease terms.  Installments are due on the 1st of the month. 

Q.  What does the monthly rent include?
A.  The rent includes the amount for the bedroom being leased as well as the occupancy of the common areas, access to the community amenities, water, sewer, trash, electricity, and super-fast fiber Wi-Fi.  As well, all units are furnished and include all kitchen appliances (refrigerator, oven, microwave, and dishwasher).  Bedrooms have a full-size bed with a mattress, nightstand, desk, a desk chair, and a dresser.  TV's are included in all living rooms and in select bedroom types. 

Q.  Will there be laundry facilities available?
A.  Yes, laundry rooms are available on each floor for a nominal fee. 

Q.  Will parking be available?
A.  Yes, we will have a permit parking lot.  Each resident will be allowed to purchase one parking permit for a one-time fee of $5 per month per lease term.

Q.  How do I receive packages and mail?
A.  Mailboxes are located in the lobby for each building.  Packages will be delivered to a secured package room, located in building A.  When a package is delivered, you will receive a notification that a package is ready for pickup and a secure pin code will be provided for access to the package room.  In order to use the package room, residents will need to register to the Package Concierge system.

Q.  Are you pet-friendly?
A.  Yes.  We will allow one dog OR one cat per bedroom.  Restrictions apply.  Please contact the leasing office for details.   

Q.  Are there access controls to the building?
A.  Yes.  Our building has access controls on all exterior common area doors.  Each resident will be assigned a fob, that will be used to access the building.  Individual units and bedrooms will be accessed with a physical key.  

Q.  What items should I bring at move-in?
We have a handy list of recommended items to consider bringing with you at move-in.  The office can provide this to you.  We’ll provide the furnishings, you provide the rest.  

Q.  Is renter’s insurance required?
A.  Renter’s insurance is a requirement of this property.  Many auto insurance carriers also provide renter’s insurance policies.  You can also view more information on our Resident Insure option by visiting www.ResidentInsure.com.  The property’s insurance policy will not cover the resident’s personal belongings or intentional negligence.   Policies average about $15 per month.

Q.  How can service requests be submitted?
A.  We encourage residents to use their Resident Portal account to submit work orders.  A detailed description of the problem, including steps taken to resolve it, as well as pictures, will help in diagnosing and resolving the work order as quickly as possible.
For after-hours maintenance emergencies, we have a dedicated emergency phone line.  (877) 801-5175 is the phone number to call, except in the case where 911 should be the first contact. 

Q.  How can I connect with the community?
A.  All of our contact information is available on the contact us page.  As well, you can find us on Facebook, Instagram, and Twitter.